Privacy Policy

Last Updated: December 21, 2024

1. Introduction

This Privacy Policy explains how PlayerGames, LLC ("PlayerGames," "we," "us," or "our") collects, uses, and protects your personal information when you use our services at https://player.games. We are committed to protecting your privacy and handling your data in a transparent and secure manner.

2. Information We Collect

2.1 Information You Provide

  • Account information (email address, username, password)
  • Payment information (processed through Stripe)
  • Communication preferences
  • Customer service communications

2.2 Information Automatically Collected

  • IP addresses
  • Device information
  • Browser headers for authentication purposes
  • Server performance data, including:
    • RAM usage
    • CPU usage
    • Disk usage
  • Website usage data through our analytics systems

2.3 Game Server Data

We collect and store technical data related to your game server usage, including:

  • Server configuration settings
  • Server resource utilization
  • Server logs
  • Access logs

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Processing your payments
  • Sending service-related communications
  • Marketing communications (with your consent)
  • Improving our services
  • Analyzing service performance
  • Preventing and detecting fraud or abuse
  • Complying with legal obligations

4. Third-Party Services

4.1 Analytics

We use the following analytics services:

  • Google Analytics
  • Proprietary analytics systems

These services may collect information about your use of our website, including through cookies and similar technologies.

4.2 Payment Processing

We use Stripe for payment processing. When you make a payment, your payment information is collected and processed directly by Stripe. We do not store your payment information on our servers.

4.3 Email Marketing

We use Klaviyo for email marketing communications. Your email address and related marketing preferences are shared with Klaviyo to facilitate these communications.

5. Cookies and Tracking Technologies

5.1 Essential Cookies

We use cookies that are necessary for authentication and basic website functionality.

5.2 Analytics Cookies

Our analytics providers may use cookies to collect information about your website usage.

5.3 Cookie Control

Most web browsers allow you to control cookies through their settings preferences. However, limiting or disabling cookies may impact your ability to use our services.

6. Data Retention

6.1 Retention Period

We retain your personal information indefinitely while your account is active. However, redundant data (such as detailed server logs) is deleted after 30 days.

6.2 Account Deletion

If you delete your account, we will retain certain information as required by law or for legitimate business purposes.

7. Marketing Communications

7.1 Email Marketing

With your consent, we may send you marketing communications about our services, updates, and promotions.

7.2 Opting Out

You can opt out of marketing communications at any time by:

  • Using the unsubscribe link in our emails
  • Adjusting your preferences in your account dashboard
  • Modifying settings on the settings page

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Your Rights and Data Access

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request a copy of your data
  • Withdraw consent for marketing communications

To request a copy of your data, email legal@player.games. Please note that it may take up to 60 days to process your request.

Please note that we do not currently offer account deletion services. Your data will be retained as long as your account remains active.

10. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Data Storage and Location

All of our databases and core infrastructure are located within the United States. Your personal information and account data are stored and processed exclusively within the United States.

Game servers may be hosted in various locations worldwide. However, the game server location does not affect where your personal information is stored - all account and personal data remains in our US-based systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

PlayerGames, LLC legal@player.games

14. California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). Please contact us for more information about these rights.

15. International Users

While we welcome users from around the world, our services are primarily designed for and targeted to users in the United States. At this time, we do not specifically implement GDPR compliance measures for European Economic Area (EEA) users. If you are accessing our services from outside the United States, you understand and agree that your information will be transferred to and processed in the United States.