Privacy Policy

Last Updated: June 10, 2026

1. Introduction

This Privacy Policy explains how PlayerGames, LLC ("PlayerGames," "we," "us," or "our") collects, uses, and protects your personal information when you use our services at https://player.games. We are committed to protecting your privacy and handling your data in a transparent and secure manner.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, username, password)
• Payment information (processed through Stripe)
• Communication preferences
• Customer service communications

2.2 Information Automatically Collected

• IP addresses
• Device information
• Browser headers for authentication purposes
• Server performance data, including:
  • RAM usage
  • CPU usage
  • Disk usage
• Website usage data through our analytics systems

2.3 Game Server Data

We collect and store technical data related to your game server usage, including:

• Server configuration settings
• Server resource utilization
• Server logs
• Access logs

2.4 Creator Hub Data

When you use Creator Hub, we collect and store:

• Mod generation prompts and inputs
• Generated mod content and code
• Generation history and preferences
• Validation and error logs
• Usage patterns and interaction data

2.5 Community Platform Data

If you participate in our community spaces (such as our Discord server), we may collect and store messages and activity from monitored channels, including summaries and facts derived from them (for example, projects you are working on or preferences you express), to operate community features, provide support, and improve our services. You can opt out of community memory features by contacting us or by using the privacy controls available in the community.

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing your payments
• Sending service-related communications
• Marketing communications (with your consent)
• Improving our services
• Analyzing service performance
• Preventing and detecting fraud or abuse
• Complying with legal obligations
• Training and improving our AI systems, using content and data you submit to or generate through the services, as described in our Terms of Service
• Detecting and preventing generation of malicious or prohibited content

4. Third-Party Services

We use third-party service providers to operate our services:

4.1 Cloud Infrastructure

Our websites, databases, and processing run on cloud infrastructure and hosting providers located in the United States.

4.2 AI Model Providers

When you use AI-powered features, your prompts, inputs, and related content are processed by third-party AI model providers on our behalf to generate results.

4.3 Analytics and Advertising

We use Google services for advertising measurement and analytics, alongside proprietary analytics systems. These services may collect information about your use of our website, including through cookies and similar technologies.

4.4 Error Monitoring

We use error monitoring services to detect and diagnose service failures. Error reports may include technical data about your session.

4.5 Payment Processing

We use Stripe for payment processing. When you make a payment, your payment information is collected and processed directly by Stripe. We do not store your payment information on our servers.

4.6 Email Marketing

We use Klaviyo for email marketing communications. Your email address and related marketing preferences are shared with Klaviyo to facilitate these communications.

5. Cookies and Tracking Technologies

5.1 Essential Cookies

We use cookies that are necessary for authentication and basic website functionality.

5.2 Analytics Cookies

Our analytics providers may use cookies to collect information about your website usage.

5.3 Cookie Control

Most web browsers allow you to control cookies through their settings preferences. However, limiting or disabling cookies may impact your ability to use our services.

6. Data Retention and Account Disabling

6.1 Retention Period

We retain your personal information indefinitely while your account is active. Redundant data (such as detailed server logs) is deleted after 30 days. We do not delete personal data except where required by applicable law.

6.2 Account Disabling

We do not offer account or data deletion. You may request that your account be disabled at any time by emailing [email protected]. When your account is disabled, your access to the services ends and no further charges are made to you.

Data associated with your account — including content you submitted or generated — is retained after disabling, and the license you granted us under our Terms of Service (including the right to use your content and data to train and improve our AI systems) survives.

7. Marketing Communications

7.1 Email Marketing

With your consent, we may send you marketing communications about our services, updates, and promotions.

7.2 Opting Out

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in our emails
• Adjusting your preferences in your account dashboard
• Modifying settings on the settings page

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Your Rights and Data Access

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request a copy of your data
• Withdraw consent for marketing communications

To request a copy of your data, email [email protected]. Please note that it may take up to 60 days to process your request.

We do not offer account or data deletion. You may request that your account be disabled as described in Section 6.2. Data associated with your account is retained after disabling, and we do not delete personal data except where required by applicable law.

10. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Data Storage and Location

All of our databases and core infrastructure are located within the United States. Your personal information and account data are stored and processed exclusively within the United States.

Game servers may be hosted in various locations worldwide. However, the game server location does not affect where your personal information is stored - all account and personal data remains in our US-based systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

PlayerGames, LLC [email protected]

14. California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA), to the extent the CCPA applies to us. Please contact us at [email protected] for more information about these rights.

15. International Users

Our services are operated from the United States and are directed solely to the United States market. We have no establishment in the European Union, we do not market or advertise our services in the EU, the European Economic Area, or the United Kingdom, and we do not envisage offering our services to data subjects there. Accordingly, we take the position that the EU General Data Protection Regulation (GDPR) and UK GDPR do not apply to our processing, and we do not offer GDPR rights or enter into GDPR-related agreements. Our full position is set out in our Data Processing & International Users statement at https://player.games/legal/data-processing.

If you access our services from outside the United States, you do so on your own initiative, and you understand and agree that your information will be transferred to, stored, and processed in the United States as described in this Privacy Policy.